Please note, free standard shipping applies to domestic orders only. International orders do not qualify for free standard shipping. Standard Shipping is typically sent via USPS 2-3 Priority Shipping or UPS Ground Service. Overnight shipping orders are typically handled by UPS. Overnight shipping orders must be received before 3:00 pm (Eastern Standard Time) to guarantee next day delivery, or the item will be shipped the following business day.
Weekends and Holidays
My True FitSM does not ship during the weekends. Orders received after 3pm on Friday, or anytime on Saturday or Sunday, will not be shipped until the next business day. My True FitSM also DOES NOT offer Saturday delivery on any expedited orders. Expedited orders placed on Fridays will not be delivered until the following business day.
PLEASE NOTE: My True FitSM will be closed for all Federal Holidays, including New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving and Christmas. All orders received after 3:00 PM on the previous business day may not be processed until the following business day.
Shipping Guidelines
My True FitSM typically ships items using:
USPS (United States Postal Services)
UPS (United Parcel Service)
After an order is placed with truejeans.com, you will receive a confirmation email stating that your order has been accepted. Most items are shipped within 48 hours after being received by our fulfillment center. Please allow extra processing time for hemming requests. Fit specialists closely review each order before they are shipped. Should a fit specialist have a question about your order (style or size selection), your shipment may be delayed.
Although we try to ensure that we maintain sufficient stock of the items featured on our site, occasionally we do sell out of certain products before the website inventory is updated. If an item is out of stock, we will notify you if and when the item(s) are available to ship. Any changes to your order will be sent to you via e-mail. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment.
Shipping rates are calculated in real-time according to official USPS and UPS rates. Shipping fees are based on the weight of the order and the distance being shipped. When you check out, you will have the option of selecting your shipping priority on the Order Confirmation screen. Your order total will automatically be updated to reflect whichever shipping rate you choose.
International Shipping Costs and Methods
International orders are typically shipped via UPS and are usually delivered between 5-7 business days, depending on available international shipping options for selected destination country.
Please note: International customers are responsible for customs and import duties.
International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. All additional taxes, fees, tariffs, import fee, and surcharges levied by destination countries are the responsibility of the customer. My True FitSM cannot determine in advance the amount, if any, that will be charged. Please check the customs house of your respective country to determine if any additional charges will be applied to your order. UPS assumes responsibility for these charges and then bills the recipients accordingly.
If you refuse to pay customs charges on an incoming shipment, it will be returned to My True FitSM at our own expense. We will then deduct the charge, as well as any additional customs charges, from the refund of the original purchase price.
Shipping Restrictions
Because we use UPS for delivery, we are unable to deliver to International APO/FPO addresses as well as P.O. Boxes in many cases. USPS is, however, usually able to deliver to many of these addresses domestically. For special ordering, please contact Customer Care.
RETURNS/EXCHANGES
Returns
My True FitSM wants you to be completely satisfied with your purchase. Returns are accepted within 30 days of shipment for items that HAVE NOT BEEN WORN, ALTERED, OR WASHED, and with ALL tags attached.
Our return policy is as follows:
Only NON-CLEARANCE merchandise may be returned within 30 days from date of shipment. Clearance items are items marked 30% off or more.
Items marked FINAL SALE are not returnable or refundable
Items being returned must NOT be WORN, WASHED, or ALTERED.
Items being returned must have all original tags attached.
Items must have NO DEFECTS( animal hair, lint, smell of smoke, etc)
If defective item is accepted a 20% damage fee will be applied to your refund amount.
To make a return, please include the enclosed packing slip and complete the return form on the back. Please send your return using the insured carrier of your choice. Your input is extremely valuable to us and we use return form feedback to better serve our customers and improve our fit technology.
Please send all returns or exchanges to:
My True FitSM Fulfillment Center
800 West Cummings Park
Suite 6250
Woburn, MA 01801
My True FitSM will refund the full purchase price of the jeans less the cost of return shipping and handling charges. Please note, original shipping charges are non-refundable. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card originally used to place the order within 14 days. Please allow one to two billing cycles for your credit to appear on your statement.
PLEASE NOTE: Shipping and handling charges and hemming service charges are non-refundable. Items marked as FINAL SALE on the website and CLEARANCE merchandise (30% off or more) MAY NOT BE RETURNED AND ARE NON-REFUNDABLE.
Exchanges
Exchanges can be made within 30 days from the date of shipment. To make an exchange, please fill out the appropriate section of the return form on the back of your packing slip. Please be sure to be as specific as possible. Next, simply send your exchange back to us using the insured carrier of your choice. Once the item(s) are received, your exchange will be processed.
International Returns and Exchanges
International exchanges & returns work in the same way as domestic exchanges & returns, but do not include prepaid return labels or refund return shipping costs. For international exchanges, customers are responsible for paying all shipping costs on the exchanged item(s).
| My True Fit matches you to designer jeans and apparel that fit your unique body.
