Normal business hours for customer service are Monday through Friday, from 9am to 5pm EST.
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SHOPPING ONLINE
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REGISTERING
RETURNS AND EXCHANGES
POLICIES
CONTACTING MYTRUEFIT.COM
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Protecting your order is important to us. We ensure that it is safe to make online purchase at
mytruefit.com. Any transaction you make through
My True Fit is a secured transaction.
Shopping online has never been easier! Just follow these easy steps to place an order at mytruefit.com:
- Register / Sign In
- Place item in shopping bag
- Enter or view billing information
- Enter or view shipping information
- Final checkout
- Receipt for your order
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Item availability is not guaranteed. We make every effort to keep our inventory updated. However, occasionally we may sell out of certain products. If we are out of stock in an item you have ordered, we will notify you be email and the changes will be reflected on your shipping invoice.
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We accept Visa, MasterCard, American Express, and Discover.
Please make sure to enter your exact billing information (first and last name, middle initial, billing address, credit card number, expiration date and
security code) as it appears on your credit card statement.
Credit Card Verification Number
CVN stands for Card Verification Number and it is one of the ways that merchants and card issuers are working together to increase credit card security. The number is a 3 or 4 digit code that is added to your card on either the back, above the signature strip, or the front, above the embossed number. You will need to enter your CVN each time you make your purchase because we do not store this number in our records.
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Recipients of orders shipped to states other than Massachusetts are responsible for complying with state and local tax laws. In compliance with Massachusetts state tax laws, My True Fit does not charge sales tax for apparel purchases delivered to Massachusetts addresses. However, My True Fit may charge sales tax on any non-apparel orders delivered to Massachusetts addresses.
Last minute changes to unshipped orders are sometimes possible. You may determine whether or not an order has been shipped by checking
Order Tracking.
For additional questions, changes, or cancellations please contact Customer Service.
Phone: 1-877-FIT-TRUE (1-
877-348-8783) or
Email: Customer Care .
We charge your credit card when an item ships to you. Because items may ship at different times, you may find separate charges on your credit card statement.
Do you have questions about caring for your denim? Did you need information about hemming or tailoring your jeans? .
Click here to access My True Fit's' Denim Fit and Care Guide and have all your questions answered.
My True Fit typically ships items using:
- UPS (United Postal Service)
- DHL
After an order is placed with truejeans.com, you will receive a confirmation email saying your order has been accepted. Most items are shipped within one business day during weekdays. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment.
Domestic Shipping Costs and Methods
- FREE STANDARD SHIPPING on ALL ORDERS over $200.00
- Free shipping applies only to Domestic orders placed in the Continental U.S. (excludes Hawaii and Alaska as well as all International orders)
Overnight shipping orders will be handled by DHL. Overnight shipping must be received before 12:00 pm noon (Eastern Standard Time), or the item will be shipped the following business day.
International Shipping Costs and Methods
International shipping charges are based on several factors, including total price of items, the weight of package, and its destination.
Shipments outside of the United States may be subject to import charges, duties, or taxes which are the responsibility of the purchaser.
Because we use UPS for Expedited Shipping, we may be unable to deliver to APO/FPO addresses as well as P.O. Boxes in many cases.
Creating a profile will help true jeans match you to jeans that fit your unique body shape and measurements.
By creating your account and saving your info, you will be able to:
Access fit results quickly each and every time you log in
Checkout faster
Recieve update on special offers and promotions
Review past order details
To create an account you must have a valid email account. If you’d like to register an account now and enjoy these benefits,
click here.
What if I forget my password?
You may retrieve your lost password
here. An email will be sent to your email address with instructions on how to change your password.
Updating and Changing Account Info
You can log into your account at any time and update or make changes to your profile. It is important to update your measurement so true jeans can predict the best fit possible.
You can view your order history by selecting "My Profile" from the navigation bar at the top of the page. Your order status and order history will appear on the left hand side of the page.
For information on
My True Fit's return policy please
click here.
Where do I send my return/exchange?
Please send returns or exchanges to:
My True Fit Fulfillment Center
800 West Cummings Park
Suite 6250
Woburn, MA 01801
You will be notified via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 7 to 14 business days of receiving your return. Please allow one to two billing cycles for your credit to appear on your statement.
My True FitSM is the easiest place for purchasing jeans. We work hard to keep our prices competitive with other online retailers. My True FitSM will price match any online competitor’s non-clearance priced items at the time of purchase. This way you can still enjoy all of the key benefits of shopping at My True FitSM such as FREE fit recommendations, FREE shipping* and FREE style advice, while still having confidence that you’re getting the best price possible. Simply email Customer Care the link of the product and size you would like to purchase as well as the link from the competitor’s website of the lower-priced identical item and a customer care team member will get back to you within 24 business hours.
While we stand behind our competitive prices and convenience, WE ARE NOT an overstock liquidator of past season merchandise. So here is the “fine print”:
A clearance price is considered to be 30% or more off of the original price. We will price match identical items only including style, color and size. To qualify for price matching, the size you wish to purchase must be available on the competitor’s website. We do not price match coupons. Special promotions such as rebates, gift certificates, and "buy one, get one" offers are not eligible. The web site must not be an auction site (such as eBay), a discount site (such as overstock.com, 6pm.com and smartbargains.com), or a paid-membership club. Also, the web site must be run by a U.S. Corporation. Price matching is not guaranteed on clearance items. We will price match clearance items at our discretion only. Some denim brands place restrictions on our ability to price match in season items. You will be notified by customer care if the item you wish to purchase falls within brand restrictions. Finally, there is a limit of one guarantee claim per item, per order.
*see shipping policy
Privacy/ Security Policies
We ensure that your personal information is private and secure. You can review our privacy policy online by clicking
here.
Regular Hours:
Monday – Friday 9:00AM – 5:00PM Eastern Time
By Fax: 617-848-3739
My True Fit
800 West Cummings Park
Suite 6250
Woburn, MA 01801
For all customer service inquiries please call:
| My True Fit matches you to designer jeans and apparel that fit your unique body.
