Style Tips
Shipping and Handling
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FREE STANDARD SHIPPING |
Weekends and Holidays
My True FitSM does not ship during the weekends. Orders received after 3pm on Friday, or anytime on Saturday or Sunday, will not be shipped until the next business day. My True FitSM also DOES NOT offer Saturday delivery on any expedited orders. Expedited orders placed on Fridays will not be delivered until the following business day.
PLEASE NOTE: My True FitSM will be closed for all Federal Holidays, including New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving and Christmas. All orders received after 3:00 PM on the previous business day may not be processed until the following business day.
Shipping Guidelines
My True FitSM typically ships items using:
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After an order is placed with mytruefit.com, you will receive a confirmation email stating that your order has been accepted. Most items are shipped within 48 hours after being received by our fulfillment center. Please allow extra processing time for hemming requests. Fit specialists closely review each order before they are shipped. Should a fit specialist have a question about your order (style or size selection), your shipment may be delayed.
Although we try to ensure that we maintain sufficient stock of the items featured on our site, occasionally we do sell out of certain products before the website inventory is updated. If an item is out of stock, we will notify you if and when the item(s) are available to ship. Any changes to your order will be sent to you via e-mail. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment.
Shipping rates are calculated in real-time according to official USPS and UPS rates. Shipping fees are based on the weight of the order and the distance being shipped. When you check out, you will have the option of selecting your shipping priority on the Order Confirmation screen. Your order total will automatically be updated to reflect whichever shipping rate you choose.
International Shipping Costs and Methods
International orders are typically shipped via UPS and are usually delivered between 5-7 business days, depending on available international shipping options for selected destination country.
Please note: International customers are responsible for customs and import duties.
International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. All additional taxes, fees, tariffs, import fee, and surcharges levied by destination countries are the responsibility of the customer. My True FitSM cannot determine in advance the amount, if any, that will be charged. Please check the customs house of your respective country to determine if any additional charges will be applied to your order. UPS assumes responsibility for these charges and then bills the recipients accordingly.
If you refuse to pay customs charges on an incoming shipment, it will be returned to My True FitSM at our own expense. We will then deduct the charge, as well as any additional customs charges, from the refund of the original purchase price.
Shipping Restrictions
Because we use UPS for delivery, we are unable to deliver to International APO/FPO addresses as well as P.O. Boxes in many cases. USPS is, however, usually able to deliver to many of these addresses domestically. For special ordering, please contact Customer Care.